At Glamour Shop, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable hair salon. Please take a moment to review our policies to ensure you understand our operations & procedures. If you have any questions, just get in touch and we’ll be happy to help.
Cancellation, No Show and Confirmation Policies
Your appointments are very important to our team at Glamour Shop. Time allotted for an appointment is reserved specifically for you to enjoy your services. We do understand that sometimes unavoidable situations arise, and schedule adjustments are necessary. We will do our best to work with you in the event of an emergency. However, we respectfully request at least a 24-hour notice to adjust or reschedule your appointments.
When you forget or cancel your appointment without giving a 24-hour notice, your stylist loses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We ask that all current and new clients provide a credit card number upon booking that is stored in a secured encrypted file and will be kept confidential. Your credit card will not be charged unless:
You do not cancel within 24-hours time of your appointment, you will be charged 50% of the service price.
You fail to show for your appointment, you will be charged 100% of the service price.
Appointments cannot be changed, canceled or rescheduled online.
Late Arrival Policy
We will always do everything possible to accommodate you if you’re running behind, stuck in traffic, emergencies come up! However, your tardiness can affect the remainder of our teams’ day by delaying them for their next clients. We generally allow a 10-minute grace period. After that time, we will call to check in on you! If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible!
If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds.
Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third-parties.
Deposits must be paid to book the following services: bridal party hair services & make-up services, or any other lengthy service, along with a signed contract. Please contact Glamour Shop for more information.
Health & Safety Policy
The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested.